Shipping Policy

At Rusty South Candle Company, each order is carefully prepared to ensure quality and accuracy. Some of our products are handcrafted or made to order, which may require additional processing time.

Order Processing Time

• Orders are typically processed within 1–3 business days.

• Custom or made-to-order items may require 3–5 business days to process before shipping.

• Processing time does not include weekends or holidays.

Once your order has shipped, you will receive a confirmation email with tracking information.

Shipping Rates & Delivery Estimates

Shipping rates are calculated at checkout or displayed as a flat rate, depending on your selection.

Delivery times vary based on:

• Shipping method selected

• Carrier delays

• Destination location

Estimated delivery times are not guaranteed and may be affected by weather, holidays, or carrier issues beyond our control.

Shipping Locations

We currently ship within the United States.
(If you ship elsewhere, I can update this.)

Incorrect Addresses

Please ensure your shipping address is entered correctly at checkout. We are not responsible for:

• Orders delayed due to incorrect or incomplete addresses

• Packages marked as delivered by the carrier but not received

Additional shipping fees may apply for reshipment.

Lost or Stolen Packages

Rusty South Candle Company is not responsible for packages that are lost or stolen after being marked as delivered by the carrier. If this occurs, we recommend contacting the carrier directly to file a claim.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery with:

• Your order number

• Photos of the damaged item(s) and packaging

We will review and assist as quickly as possible.

Questions

For any shipping questions, please contact us at:
📧 Rustysouthfarmdesigns@gmail.com